Refund policy

EXCHANGES: We offer a hassle-free 7-day exchange guarantee. If there’s a typo in the personalization or a defect in the product, you’re eligible for an exchange within 7 days of receipt. Video proof will be required to process the exchange. All exchange requests are handled by our Support Team, which you can contact at dsttylo@gmail.com. We will also provide the nearest location where you can send your item(s) back. If an exchange is approved, the item’s value (excluding delivery charges and/or discounts) will be applied toward the replacement. Processing takes 5-7 business days once we receive the item. For security reasons, exchanges must be processed through the original payment method. Please note that we cannot process exchanges after 7 days of receipt, so be sure to reach out as soon as possible.

Have any questions about our hassle-free 7-day exchange policy? Please do not hesitate to contact us at dsttylo@gmail.com at any time.

CUSTOM ITEMS Due to the nature of the product, we unfortunately can't cancel  custom orders.

NON-CUSTOM ITEMS Here at Dsttylo, we want you to have complete peace of mind when you choose to shop with us. We understand that ordering online can be daunting, and we want to make sure you know we are here to help from start to finish. We hope you love your items as much as we do, but understand that in some cases, you may need to contact us to organize a return, and we are here to make this as easy as possible for you.

CANCELING: Customers can make a free cancellation within 2 hours of placing an order and receive a complete refund of the money. After that time, the order is being processed, therefore it cannot be canceled. Please, if you have to cancel your order for any reason, reach out to us immediately at dsttylo@gmail.com if you are able to cancel within the given time frame.

RETURN SHIPPING COSTS
Exchanges are processed for the full amount paid for the item. However, shipping costs are non-refundable. You will be responsible for the shipping costs when returning an item, unless the exchange is due to a defect or an error on our part. In such cases, we will cover the return shipping fee. The exact return shipping cost will depend on the courier service you choose..

DAMAGED/FAULTY ITEMS: In the unlikely event that your item has arrived to you in an unsatisfactory condition or is damaged upon arrival, we will fix the problem right away. In order to process this, you will be required to provide us with photos or videos of the issue to us via our Support Desk. Each case is different, and depending on the circumstances and the severity of the damage, we may offer a replacement order/exchange. This is down to the discretion of the Management Team. Please also note that on occasion, there may be slight color/shade disparity between the colors of our items on different platforms (e.g., mobile/tablet) due to tint and contrast difference, and we aim to accurately demonstrate all of our products on our website as clearly as we can.

ADDRESS ERRORS: Please make sure to double check your address when you are entering your details on our contact information page. If you have entered the wrong address, moved, or need to change a product size/color/style after your order has been shipped and you have received your shipping confirmation, we will be unlikely to be able to accommodate you nor offer you a refund. Please contact us ASAP if you notice a mistake or error, so we can contact the warehouse.

MARKED AS DELIVERED: If an item is marked as successfully delivered by the courier service (e.g., Bluedart, Delhivery, etc.) to the correct address provided upon ordering but has not successfully arrived, you must contact the courier service and bring for us a formal affidavit of a lost, stolen package, or undelivered package. After that, we will endeavor to resend a replacement order to you. This is left to the discretion of Dsttylo; however, in this specific scenario, we cannot issue a refund. Please contact us ASAP so we can help at dsttylo@gmail.com. Each case is different, so be sure to include all relevant information when contacting us.

DELAYED ORDERS: Please note that we aim to get all of our orders to our customers within the time window outlined on our shipping information page: Unfortunately, from time to time, delays can occur. While we appreciate that this can be frustrating, we cannot cancel/refund orders that are trackable and still in transit. However, on occasion, items do get mislaid or held up for a substantially long time, and we are 100% committed to resolving this fully on a case-by-case basis. Each case is different, so if you have any concerns whatsoever with your order/the tracking number assigned to your order and wish to receive further information on any of the above, please do not hesitate to contact us at dsttylo@gmail.com.

LATE OR MISSING REFUNDS VIA CREDIT CARD: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at dsttylo@gmail.com.